Call Coaching

Call Coaching and how it works

At Call Coach our mission is to improve skills through measurement and coaching. Our Call Analysis service provides a comprehensive and constantly evolving learning needs analysis for each of your telephone handling staff. From this you can see at a glance how your team is performing and understand exactly what needs addressing to improve performance. This means that you can intelligently target your team’s development to boost appointment ratios and increase sales.

To support you in this, we provide:

  • One to one coaching on the telephone
  • In-house of external workshops on telephone handling skills
  • On-line virtual learning academy for distance learning