About us

With over 20 years training and development experience across a range of industry sectors, we specialise in telephone analysis and telephone handling skills.

Based in South West London, we can also provide telephone training workshops and in house development through our sister company Antony Cockle Training.

In House Development

  • Advanced Call Handling
  • In-bound Call Effectiveness
  • Out-bound Call Effectiveness
  • Receptionists as Ambassadors
  • Call Control Techniques
  • Call Centre People Development