Recorded call technology offers a secure and simple to use tool to analyse your marketing spend from the moment your telephone rings in response to an advertisement, right through to being able to hear how that call was handled by your sales team.
With recorded call technology to track the effectiveness of your advertising campaigns, you can also hear exactly how your sales team are performing on each enquiry, not just on infrequent mystery shop calls.
We increase skills and performance through training
At Call Coach our mission is to improve skills through measurement and coaching. Our Call Analysis service provides a comprehensive and constantly evolving learning needs analysis for each of your telephone handling staff.